All orders are processed within 48 hours of their initial placement. We process all orders from 5 am to 5 pm PST on weekdays, and 5 am to 3 pm PST on weekends. All orders will be shipped out and received within 5 - 8 days.
Tracking numbers will automatically be updated as soon as our warehouse processes your order. Click here to access your real-time shipment progress.
We offer a 30-day money-back guarantee as long as the original packaging does not have any rips, defects, or insufficient wrapping. We truly care about our customers and are happy to help answer any questions you may have, including the creation of return labels. If you would like to reach us, you can email us at Support@modelbath.com and our award-winning customer service team will get back to you in a timely manner.
QUESTION AND ANSWER
Does this unit have built-in temperature controls or are additional water handles required?
Hello Kate, This shower panel does allow you to control the water temperature directly from the shower panel itself. We hope this information helps! Kind Regards, Interior Intellects Support
Is this easy to install or is it recommended to have this professionally installed?
Hello Jessica, Thank you for your inquiry. The shower tower is designed for easy wall mount installation without difficult plumbing or drilling. Simply connect the correct H/C valves and mount to your preference. Kind regards, Interior Intellects Support.
Can you use the showerhead and jets at the same time?
Hello Robert, Thank you for your inquiry. All the functions of the shower panel can be used simultaneously. Kind regards, Support
Does it require electricity for the temperature gauge?
Hello Ed, Thank you for your inquiry. The shower panel is hydropower meaning it is powered by the running water.
Where do you put the batteries for the lights?
Hello Ben, Thank you for your inquiry. The shower panel is hydro-powered meaning it is powered by running water. Kind regards, Interior Intellects Support.
How difficult is installation?
Hello Grace, This unit was designed to easily connect to your direct water lines in your home and simple mounting instructions. If you are not comfortable connecting the water lines yourself we would suggest speaking to an installation professional. Kindest Regards, Interior Intellects Support
Does this have a thermostatic valve control?
Thank you for your inquiry. The shower panel features a temperature control valve and a built-in pressure-balancing valve to maintain constant water pressure. Kind regards, Interior Intellects Support
How can I get more water pressure from the shower?
Hello Paul, Per the state of California law, all shower panels come with flow restrictors. If the regulations in your area do not require flow restrictors, they can be removed. Here is a link to the video on how to remove the flow restrictor to allow more water to flow: https://youtu.be/DLfzYHgVqY8 Kind regards, Interior Intellects Support.