Return Policy

Refund policy

We have a 30-day return policy which means you have 30 days after receiving your item to request a return. The customer is responsible for paying all return fees.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at support@modelbath.com. If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us with any return questions at support@modelbath.com.

 

Damage and problems:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you receive the wrong item, so that we can assess the problem and correct it.

 

Exceptions / non-returnable items:

Certain types of items cannot be returned, such as perishable products (such as food, flowers, or plants), personalized products (such as special orders or personalized items) and personal care products (such than beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns regarding your specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

 

Trades:

The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds:

We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will be automatically refunded to your original payment method. Keep in mind that your bank or credit card company may take some time to process and post the refund.